RETURN AND REFUND POLICY

Customized products are non-refundable.

Our products are print-on-demand, custom-made products. We do not offer size exchanges or returns on Print on Demand products.

non-custom-made products will be replaced if deemed to be incorrect according to purchase records.

top flight threads are not responsible for INCORRECT INFORMATION PUT IN AT TIME OF SHIPPING.

COLORS OF ITEMS ONCE PRODUCED MAY VARY SLIGHTLY FROM WHAT IS SHOWN ON MOCK-UPS. MOCK-UPS ARE FOR VISUAL PURPOSES ONLY AND DO NOT GUARANTEE AN EXACT MATCH ONCE PRINTED.

Once production HAS begun on a product, we are unable to cancel an order.

Designs and custom stores are NON-REFUNDABLE after the purchase has been made. We do, however, offer a satisfaction guarantee. Our team will work on your designs until you are 100% satisfied.  CUSTOM STORES ARE COMPLETED WITHIN 3-7 DAYS OF BEGINNING TO WORK WITH THE DESIGNER IF NO REVISIONS ARE NEEDED however, CUSTOM STORES CAN TAKE UP TO 4 WEEKS TO BE SET-UP IN THE CASE OF DESIGNS NEEDING REVISIONS and any other extenuating circumstance.